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ISO 9001, The Standard Interpretation By Leland R. Beaumont
Download Ebook ISO 9001, The Standard Interpretation By Leland R. Beaumont
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- Sales Rank: #3748485 in Books
- Published on: 2002-02-01
- Ingredients: Example Ingredients
- Original language: English
- Dimensions: 10.50" h x 8.25" w x .50" l, .95 pounds
- Binding: Paperback
- 180 pages
From the Publisher
In this book you will discover how to achieve the following: + Deliver dependable, reliable products and services that are available on time. + Satisfy customers and increase market share. + Ensure your customers receive products and services that fully meet their expectations every time. + Fix problems so they are removed from your organization forever. + Decrease cycle time and increase speed to market. + Increase the effectiveness of the organization, improve operational results and return on investment. + Reduce conflict in the workplace, increase job satisfaction, morale, and employment stability. + Diminish defects, rework, delays, and waste.
The third edition of the book also includes: + A description of the benefits of ISO 9001 conformity + A detailed calendar of events for gaining registration + A discussion of the scope of registration + Advice on choosing a registration agency + A detailed description of the changes made to the Standard in 2000 + Discussions on processes, process management, and a generic process framework + Hints on writing procedures documents + A practical introduction to measuring customer satisfaction + A description of the quality management principles that form the basis for the standard + Recommended reading + A bibliography, glossary, index and more.
About the Author
Leland R. Beaumont recently retired after 28 years with Lucent Technologies. The first and second editions of his book ISO 9001, The Standard Interpretation, have been read by thousands of people around the world and helped many organizations obtain ISO 9001 registration. As Head of the Product Realization Process Improvement Department of AT&T Paradyne, he lead the successful ISO 9001 conformity efforts throughout AT&T Paradyne’s Design and Development organization. He has more than 28 years experience in Research and Development with AT&T Bell Laboratories, including eight years with AT&T Paradyne and the past five years with Lucent Technologies. He is trained as a quality management systems auditor, and holds a Bachelor of Science Degree in Electrical Engineering from Lehigh University and a Master of Science Degree in Electrical Engineering from Purdue University. He is a member of the American Society for Quality and of the Institute of Electrical and Electronics Engineers. In addition to writing, he works as a consultant on quality assurance topics.
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